All re-booking dates and times are subject to availability, which can be checked using the booking calendar shown on the relevant experience’s webpage. Contact made by other means has no guarantee of reaching The Wizard Exploratorium and is insufficient for rescheduling a booking. As a result you should avoid forwarding your confirmation email or communication to external parties.īookings may be rescheduled if the guest has established contact using the contact form on our website ( wizardexploratorium.io/contact) with at least 48 hours before the start of the scheduled reservation.

The best way to do this is to show a confirmation email or other written correspondence from our own support channels. You may be required to provide proof of purchase upon attempt to redeem any tickets or reservations made. A booking is not confirmed without a booking confirmation email. Unfortunately we are unable to hold unconfirmed reservations that have not been paid in full. The Wizard Exploratorium is not responsible for an incorrect or misspelled name, email address or any other details provided at the time of booking. The Wizard Exploratorium relies upon bookings being honoured by our guests or sufficient notice being given of any requested changes to reservations as well as correct booking details in order to correspond and fulfill the reservation made. There is a payment processing fee charged per-ticket at the time of payment and VAT is included in ticket price.

These details will be held in a secure PCI-DSS compliant vault. Your debit/credit card details are required for all purchases. We wish to thank you for your understanding and co-operation and look forward to welcoming you to your experience with us.Īll purchases are final and non-refundable. The Wizard Exploratorium® Terms & Conditions General Terms and Conditions:īy making a reservation at The Wizard Exploratorium (London) you agree to our reservation and cancellation terms.

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